We Listen.
We Resolve.
Your satisfaction is our commitment. If you're unhappy with our product, service, or experience — we want to hear about it and make it right.
File a Grievance
Fill this form and we'll respond within 48 hours
Our Resolution Process
How we handle your grievance from start to finish
Grievance Filed
You submit your complaint via form, email, or phone
InstantAcknowledged
Confirmation with grievance ID sent to your email
Within 2 hrsInvestigation
Our team reviews your case with relevant departments
24-48 hrsResolution
Solution proposed — refund, replacement, or corrective action
48-72 hrsClosure
Confirmation of resolution and feedback collection
CompleteGrievance Officer
Appointed under Consumer Protection Act, 2019 to handle all consumer complaints, data privacy concerns, and service-related grievances.
Contact Details
Ways to Reach Us
Multiple channels to file your grievance — choose what's convenient
What You Can Report
Types of issues we handle through our grievance mechanism
Product Issues
Quality concerns, damaged products, wrong items received, expired goods
Delivery Problems
Late delivery, lost packages, incorrect address delivery, damaged in transit
Payment & Refunds
Failed transactions, delayed refunds, overcharging, payment disputes
Service Complaints
Rude behavior, unresponsive support, misleading information, unresolved issues
Privacy Concerns
Data misuse, unauthorized communication, unwanted marketing, privacy breach
Website Issues
Technical bugs, misleading content, incorrect pricing, security vulnerabilities
Our Service Level Commitment
We hold ourselves accountable to these response timelines
Acknowledgment
Your grievance ID and confirmation sent to your email within 2 hours of submission
First Response
Detailed response with proposed resolution shared within 48 working hours
Complete Resolution
Full resolution including refunds, replacements, or corrective actions within 7 days
Escalation Matrix
If your grievance isn't resolved satisfactorily, you can escalate
Contact Customer Support Team
Our first line of support handles most issues within 24-48 hours. This is the fastest way to get help.
Escalate to Grievance Officer
If Level 1 doesn't resolve your issue within 48 hours, escalate to our dedicated Grievance Officer for priority handling.
Consumer Forum / Legal Recourse
If we fail to resolve within 30 days, you have the right to approach consumer forums and regulatory authorities.
We're Here to Help
Your feedback helps us improve. Don't hesitate to reach out — we value every voice.