Order data
Name, phone, address and order details to ship your fragrance safely.
Your data · Our care
Privacy Policy
At Lvaara, fragrance is personal — and so is your information. This Policy explains what we collect, why we use it, who we share it with, and the choices available to you.
Private by design
Transparent. Necessary. Respectful.
We collect what we need to deliver your order, support you, improve the store — and not more than that without a clear reason.
Payments
Card/UPI authentication is handled by gateways — not full card storage on Lvaara.
Cookies
Used for site function, preferences and analytics to improve shopping.
Partners
Shared only with trusted processors like payment, courier and IT tools.
Lvaara Privacy Policy
Applies to demo.lvaara.com and related shopping / support experiences · Last updated: 22 March 2026
1 Introduction
This Privacy Policy describes how Lvaara Fragrances (“Lvaara”, “we”, “us”) collects, uses, discloses, stores and protects personal information when you visit our website, create an account, place an order, contact support, or otherwise interact with our services.
By using the Lvaara website or placing an order, you acknowledge this Policy. If you do not agree, please do not use the Site.
For website rules, also see our Terms of Use.
2 Who we are
Lvaara Fragrances
T-247, Idgah Road, Sadar Bazar
Delhi – 110006, India
Phone: 9310738252
Email: care@lvaara.com
For privacy requests, use the contact details in Section 15 or our Contact Us page.
3 Personal data we collect
Depending on how you use Lvaara, we may collect:
A. Information you provide
- Identity & contact: name, email, phone number
- Delivery details: shipping address, landmark, pin code
- Account details: login identifiers, profile preferences
- Order details: products purchased, order notes, gift messages (if any)
- Support messages: queries, complaints, feedback, attachments you send
- Business enquiries: company name, GST details for bulk/corporate requests
B. Payment-related information
- Payment method selected, payment status, transaction references / UTR where available
- Card/UPI authentication is handled by payment gateways; we do not store full card numbers on Lvaara servers
C. Information collected automatically
- Device and browser type, approximate location (derived from IP), pages viewed, referring URLs
- Cookies, pixels and similar technologies (see Section 6)
- Log data used for security, debugging and analytics
D. Information from partners
- Courier tracking updates and delivery status
- Payment success/failure signals from gateways
- Public social interactions if you message our official social accounts
4 How we use your information
We use personal data to:
- process, confirm and deliver orders
- provide invoices, order history and customer support
- process payments, refunds and COD workflows
- send transactional messages (order, shipping, service updates)
- improve website performance, product pages and user experience
- prevent fraud, abuse, chargebacks and security incidents
- run promotions, newsletters or offers where you opt in or as permitted by law
- comply with legal, tax, accounting and dispute requirements
We do not sell your personal information as a product. We share data with service partners only as needed to run Lvaara (see Section 7).
5 Legal bases / reasons for processing
Where applicable under Indian law (including the Digital Personal Data Protection framework and other relevant rules), we process data based on one or more of the following:
- Contract: to fulfil your order and provide related support
- Consent: for certain marketing communications or optional cookies/tools
- Legitimate use / legitimate interests: fraud prevention, service improvement, network security (balanced against your rights)
- Legal obligation: tax, accounting, lawful requests and compliance
You may withdraw consent for optional marketing at any time (for example via unsubscribe links), without affecting processing needed for past orders.
6 Cookies & similar technologies
We use cookies and similar technologies to operate and improve the Site.
| Type | Purpose (examples) |
|---|---|
| Essential | Cart, checkout, login session, security |
| Preferences | Remember choices such as language or UI settings |
| Analytics | Understand traffic, popular products, page performance |
| Marketing* | Measure campaigns / remarketing where enabled |
*Marketing cookies/tools, if used, are configured to support responsible advertising. You can control cookies through browser settings; blocking essential cookies may break cart/login features.
7 Who we share data with
We may share personal data with trusted categories of recipients such as:
- Payment processors / gateways to complete transactions and refunds
- Logistics & courier partners to deliver parcels and provide tracking
- IT, hosting, email/SMS and analytics providers that help run the website and communications
- Professional advisors (legal/accounting) when required
- Authorities when required by law, regulation, legal process or to protect rights and safety
Service providers are expected to process data under appropriate confidentiality and security obligations and only for agreed purposes.
8 Storage & cross-border processing
Your information is primarily processed in connection with our operations in India. Some technology providers may process data on servers in other countries. Where cross-border processing occurs, we take reasonable steps consistent with applicable law and provider safeguards.
9 How long we keep data
We retain personal data only as long as needed for the purposes described, including:
- active account and order history needs
- delivery, returns, refunds and dispute handling
- tax, accounting and legal record-keeping periods
- security logs for a limited period to investigate incidents
When data is no longer required, we delete or de-identify it where reasonably possible, subject to legal holds.
10 Security measures
We implement reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, alteration, disclosure or destruction. No method of transmission over the internet is 100% secure, but we work continuously to reduce risk.
You also play a role: use strong passwords, never share OTPs, and review our Security page for practical safety tips.
11 Your rights & choices
Subject to applicable Indian law and verification requirements, you may request to:
- access personal data we hold about you
- correct inaccurate or incomplete data
- withdraw consent for optional processing (such as marketing)
- request deletion where legally available and not required for orders/compliance
- raise a grievance regarding personal data handling
Some data must be retained for invoices, fraud prevention, chargebacks or legal compliance even if a deletion request is made.
We will explain limitations when responding.
To exercise rights, contact us using Section 15. We may need to verify your identity before acting on a request.
12 Children’s privacy
Lvaara’s online store is intended for users who can lawfully make purchases / use the Site under applicable law. We do not knowingly collect personal data from children in a manner prohibited by law. If you believe a child has provided personal data inappropriately, contact us and we will take appropriate steps.
13 Third-party websites & apps
Our Site may link to third-party services (payment pages, courier tracking, maps, social networks). Their privacy practices are governed by their own policies. We encourage you to read those policies before sharing information.
14 Changes to this Policy
We may update this Privacy Policy to reflect product, legal or operational changes. The “Last updated” date will be revised when material changes are published. Continued use of the Site after an update means you acknowledge the revised Policy, except where law requires additional consent.
15 Contact for privacy requests
For access, correction, deletion requests, or privacy questions:
- Lvaara Fragrances
- T-247, Idgah Road, Sadar Bazar, Delhi – 110006, India
- Phone: 9310738252
- Email: care@lvaara.com
- Form: Contact Us
- Escalation: Grievance Redressal
For faster handling, mention “Privacy Request” in the subject and include the email/phone used for your orders.
Our privacy promise
Luxury service, responsible data care
The principles that guide how Lvaara treats customer information every day.
Purpose-limited
We collect data for clear store operations — orders, support, security and improvement.
No data selling
Your personal details are not sold as a product listing to unrelated buyers.
Your voice matters
Request corrections, ask questions, and use grievance routes when needed.
At a glance
Rights you can exercise
Availability depends on applicable law and legitimate retention needs (orders, taxes, fraud prevention).
01
Access
Ask what personal data we hold about your account/orders.
02
Correction
Update name, phone, address or other inaccurate details.
03
Marketing choice
Opt out of optional promotional emails where offered.
04
Grievance
Escalate unresolved privacy concerns through our grievance channel.
FAQ
Privacy questions, answered
Do you store my full card number?
No. Full card data is handled by payment gateways during checkout. Lvaara does not store full card numbers on its servers.
Will you share my number with random advertisers?
We share data with service partners needed to run orders and the website (payments, couriers, IT tools). We do not sell personal information as a standalone product.
How do I update my address or phone?
Update details in My Account where available, or contact support with your order ID before dispatch for delivery-critical changes.
Can I delete my account data?
You may request deletion subject to law and necessary retention (for example invoices, dispute and fraud records). Contact care@lvaara.com with “Privacy Request”.
Questions about your data?
Write to us for access, correction or privacy concerns. Include the email/phone used on your orders for faster verification.
© Lvaara Fragrances · T-247, Idgah Road, Sadar Bazar, Delhi – 110006 · We believe in the magic of Fragrance all year round.